Haugan Cruises - Galapagos

Galapagos Luxury Cruises Redefined

FREQUENTLY ASKED QUESTIONS

Galapagos Travel FAQs

A continuación encontrará las respuestas a las preguntas más frecuentes sobre cruceros en las Islas Galápagos. Hay dos secciones: Las preguntas más frecuentes seguido por “Respuestas detalladas a las preguntas.”

Al momento de la reservación también se le enviará un paquete de información previa al viaje con recordatorios útiles e información para su viaje.

Si usted no puede encontrar respuestas a sus preguntas por favor no dude en contactar con nosotros y nos dará mucho gusto ayudarle. Contáctenos

Haga click en los Enlaces de Preguntas y Respuestas

Preguntas más comunes

Respuestas detalladas a las preguntas

Las preguntas más frecuentes

¿Cuándo es el mejor momento para visitar las Islas Galápagos?

Se puede visitar las Islas Galápagos durante cualquier época del año. La estación más calurosa es entre diciembre y mayo 80 ºF baja a alta 90 ºF (27 ºC a 32 ºC)). De junio a noviembre las temperaturas varían de 70 ºF baja a la alta de 80 ºF (21 ºC a 26 ºC). Siempre hay una increíble cantidad de vida silvestre que se puede ver.

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¿Qué debo llevar?

  • Protector solar
  • Gafas de sol
  • Repelente de insectos
  • Mochila pequeña
  • Sombrero (preferiblemente de ala)
  • Pantalones cortos
  • Pantalones largos
  • Camisetas
  • Camisas de manga corta y larga
  • Rompe vientos / chaqueta impermeable
  • Traje de baño
  • Zapatos cómodos para caminar
  • Zapatillas con suela de goma
  • Cámara y binoculares
  • La película extra, tarjetas de memoria, discos
  • Las baterías de repuesto
  • Cualquier medicamento que está tomando
  • Documentación de Seguros
  • Pasaporte
  • El dinero (dólares EE.UU. en efectivo)
  • Tarjetas de Crédito (Visa, Mastercard)

  • Tenemos trajes (especialmente para los meses de junio a noviembre) y equipos de buceo a bordo, aunque algunas veces los clientes prefieren traer la suya para asegurar el ajuste perfecto. El uso de equipo de snorkelimg es gratuito. Trajes de buzo están disponibles para alquiler.

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    ¿Qué se incluye en el precio del viaje?

    El precio incluye TODO lo siguiente:

    • De calidad superior guía local bilingüe durante todo el crucero
    • Gerente especializado a bordo del crucero
    • Todas las comidas a bordo
    • Bebidas suaves y jugos
    • Cóctel de bienvenida
    • Equipo de snorkel
    • Uso gratuito de todos los servicios a bordo (lap tops, etc)
    • Viaje gratuito y servicio de planificación para todas sus necesidades en la región
    • Asistencia en el aeropuerto gratuita - Ecuador continental (Quito y Guayaquil)
    • Libre de asistencia en el aeropuerto - Islas Galápagos
    • Transporte gratuito entre el barco y el aeropuerto
    • Línea de ayuda gratuita las 24 horas para asistencia personal durante toda su visita en Ecuador
    • Vuelo Libre Internacional de la confirmación del servicio
    • Traje de buzo
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¿Qué NO está incluido en el precio del viaje?

A menos que se indique en las promociones de precios no incluyen:

    • Propinas
    • Cancelación / seguro médico
    • Gaseosas embotelladas en embase plástico
    • Valor de la entrada al Parque Nacional Galápagos
    • Impuesto de salida del Aeropuerto Internacional
    • Pasaje aéreo desde Ecuador continental
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      ¿Puedo combinar mi Crucero Galápagos con otros tours?

      La mayoría de los visitantes aprovecha la oportunidad de combinar su crucero a Galápagos con otros tours de la región. Como parte de nuestro servicio ofrecemos ASESORAMIENTO Y PLANIFICACIÓN DE VIAJE GRATUITO.

      Esto puede ser un día de viaje al Mercado Indígena de Otavalo, una noche extra de hotel, una aventura en las profundidades de la selva amazónica o un viaje a la mística Machu Picchu.

      Por favor vea la sección Planificación de viaje gratuito para obtener más detalles. Return to top of page

      RESPUESTAS DETALLADAS A PREGUNTAS

      Aire acondicionado

      Hay aire acondicionado en todo el barco. Se puede ajustar el aire acondicionado para cada cabina individual.

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      Asistencia en el aeropuerto

      Usted siempre tendrá a alguien de Haugan Cruises en el aeropuerto para ayudarle a comprobar que tome el vuelo correcto a las islas. Una vez que llega a las Islas Galápagos, nuestro guía y un miembro de la tripulación le dará la bienvenida en el aeropuerto. El miembro de la tripulación se hará cargo de su equipaje y su guía le acompañará hasta el barco donde el capitán y gerente de crucero le darán la bienvenida a bordo.

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      Equipaje

      Se permite equipaje de una pieza de 44 libras (20 kilos) más 2 pequeñas de mano en vuelos hacia y desde Galápagos. Cualquier pieza adicional se puede dejar a la recepción del hotel en el continente. El exceso de equipaje se cobra a 2 dólares EE.UU. por kilo si la aerolínea decide hacerlo.

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      La compensación de carbono

      La compensación de carbono es la absorción de dióxido de carbono que es el principal gas que contribuye al calentamiento global. Hay muchas formas de compensación de carbono, incluyendo la plantación de árboles. Nosotros compensamos todas las emisiones de carbono a través de Canopyco y animamos a otros a hacer lo mismo.

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      Clima

      Las Islas Galápagos: están aisladas por lo que el clima está determinado casi exclusivamente por las corrientes oceánicas, que a su vez están influenciadas por los vientos alisios que empujan a las corrientes. En general, de diciembre a mayo son los meses más calurosos, con temperaturas de 80 ºF a 90 ºF (26 ºC a 35 ºC). De junio a noviembre es más fresco de 70 ºF a 80 ºF (20 ºC a 26 ºC).

      Ecuador continental á Tierras Altas : Es primavera la mayoría del año. De mayo a noviembre es seco con una temperatura promedio de 70 ºF (20 ºC). De Diciembre a abril es un poco más fresco, aunque todavía muy agradable.

      Ecuador continental - Costa : La temperatura promedio es de 83 ºF (28 ºC), con una estación cálida y lluviosa de diciembre a mayo y una estación seca de junio a diciembre.

      Ecuador continental - Selva: En la selva el clima es caliente 77 ºF (25 ºC), húmedo y lluvioso.

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      Communications / Telephone

      There is full phone and cellular phone communication in the Galapagos. In the main ports on Santa Cruz and San Cristobal islands there are plenty of internet cafes etc to make international calls. Your itinerary will include some time in at least one of these ports to use these facilities if you wish.

      When cruising the islands, the boat’s cell phone is available for your use however there is only a signal when sailing close to populated areas. In more remote areas the boat maintains communications using radio.

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      Cruise attire

      The dress code aboard is informal.For island visits bring comfortable lightweight clothing. For the evenings bring long pants and a wind-breaker / light jacket. See also “what to bring” section for a more complete list.

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      Customs

      The Galapagos Islands does not have customs since there are no international airports. However to prevent the introduction of new species to the islands you are not allowed to take items such as fruit, flowers and seeds. Your luggage may be x-rayed and inspected to detect these items.

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      Documents Required

      According to Ecuadorian Immigration regulations, every foreign passenger entering the Country must have a passport with a time validity of at least 6 months from the day of arrival to Ecuador. Most Western European and North American passport holders do not require a visa to enter Ecuador. However please contact your nearest Ecuadorian embassy for the latest visa requirements.

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      Duration of Trip (recommended)

      The majority of cruises in Galapagos are for 8 days. We would normally recommend the 8 day cruise so that you can include all the very best Galapagos has to offer. However, our 5 day itineraries have been carefully organized to include excellent visitor sites.

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      Electricity

      On the catamaran and generally throughout Ecuador 110V AC.

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      Entrance Fee

      The Islands are part of the Ecuadorian National Parks system. There is an entrance fee of US$ 100 for adults and $50 for children under 12. The fee is collected on arrival in the airport in the Galapagos Islands and is ONLY payable in cash. Credit card or travelers checks are not accepted. Your guide will meet you immediately after you have paid the fee and take you to the boat.

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      Flights to / from Galapagos

      All Galapagos tours start with a flight from mainland Ecuador (Quito or Guayaquil) to the Islands. The flight from Guayaquil to Galapagos takes approximately 1.5 hours. The flight from Quito stops at Guayaquil and then flies on to the Islands. The total travel time from Quito to the islands is approximately 2.5 hours. Your guide will meet you at the airport and take you directly to the boat.

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      Flight confirmations

      There is NOT a requirement to confirm domestic flights (this includes flights from Quito/ Guayaquil to & from the Galapagos Islands). For international flights we provide a free flight confirmation service.

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      Food

      We always receive great reviews about the food on board. There is a varied menu onboard, including international and local cuisines, designed to accommodate a variety of dietary needs including vegetarians. There is always a choice and at least one vegetarian option. If you have any special dietary needs please let us know in advance so that we can make the necessary arrangements. All meals on board are included in the cruise price.

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      Galapagos National Park & Marine Reserve

      The Galapagos National Park protects 97% of the Islands´ land mass. In addition, the Galapagos Marine Reserve protects a further 138,000 square km of sea surrounding the Islands.

      The Park’s mission is to protect, conserve and manage the Islands ecosystems and its biological diversity for the benefit of humanity, local populations, science and education.

      We strictly adhere to the rules of the Galapagos National Park. All our cruise itineraries are approved annually by the National Park. All our passengers are always accompanied by a fully qualified Galapagos National Park guide.

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      Health

      Daily trips to the islands involve getting in and out of small boats known as pangas, requiring some physical effort and balance. Daily nature walks may include walking on irregular ground including boulders. Briefings will be given by your guide in advance of the landings to better help you determine levels of difficulty.

      Trip members should be in reasonably good health and physical condition to fully enjoy a cruise in the Galapagos Islands. If a passenger suffers from any medical condition that might impact their travel experience they should consult with their doctor before traveling to ensure that they are capable of undertaking the trip. In addition, passengers should advise us of their condition and associated medical needs prior to travel.

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      Helpline

      We have a FREE 24 hour helpline for personal assistance for your entire time in Ecuador.

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      Insurance

      We strongly recommend passengers to buy trip cancellation insurance. In addition, we also recommend the following insurances: life, international medicine, baggage loss and baggage delay, loss of personal belongings lost or stolen personal objects during the length of the trip.

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      Internet

      In the main ports on Santa Cruz and San Cristobal islands there are plenty of internet cafes. Your itinerary will include some time in at least one of these ports to use these facilities if you wish. None of the boats offer onboard internet service.

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      Island Visits

      The catamaran will anchor at two visitor sites each day. You will be ferried to the islands in "pangas" (local name for dinghies). Once ashore your guide will lead you along marked trails explaining the natural history as you walk. Island visits are done at a leisurely pace allowing plenty of time to enjoy and photograph the amazing wildlife and scenery. There is often an opportunity to swim and / or snorkel during these visits should you wish.

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      Jacuzzi

      Depending on the navigation conditions and based on our itinerary, please check with your Guide or Quality Control Manager for our Jaccuzi schedules.

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      Language

      All our tours are conducted in English. As a minimum our guides speak English and Spanish fluently and many can offer explanations in other languages. We can arrange tours and guides in most languages. Simply ask your trip advisor for further information.

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      Landings

      The shores of the islands, and the access to visitor sites, can have rocky surfaces or beaches. Landings may be dry or wet. Dry landings are easily performed, as you will find a flat rocky surface for proper docking with the outing boats or sometimes a real pier as a landing place. When a beach is the only way of accessing a visitor site, it is performed as a wet landing. These are also quite simple since you just remove your shoes and socks, proceed to the front of the dinghy (or panga), and while swinging your legs out, you gently slide off the side of the panga, and will not wet yourself any higher than knee level. Afterwards, dry your feet, put your shoes on, and you will be ready to go. From time to time you may find rougher swells than the usual ones, and so the wet landing requires extra caution. At any landing, please, follow the instructions of the staff in charge.

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      Money

      The local currency in The Galapagos Islands and throughout Ecuador is US dollars. On the Islands, most major credit cards (Visa, MasterCard, American Express, Diners) are widely accepted except in smaller stores.

      There are Banco del Pacifico branches on the islands of Santa Cruz and San Cristobal. Both have ATM machines that accept MasterCard, Visa and cards affiliated with the Cirrus, Maestro, Banred and ATM system. It is also possible to change travelers checks but this is more difficult and a there is a service charge.

       

      On board the Camila & Ocean Spray, we only accept US $ cash, and credit cards (Visa & MasterCard).

       

      Important note: Most shops, restaurants, individuals, and even some banks will not accept $100 bills, we recommend taking smaller denomination notes.

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      Seasickness / Motion Sickness

      By global standards the seas around Galapagos are considered to be calm however passengers can be affected by seasickness / motion sickness. The Ocean Spray and the Camila are Catamarans and two of the largest 16 passenger vessels operating in the islands making them more stable and thus reducing the chance of motion sickness. If you do suffer from motion sickness then you should try to avoid the months when the seas are generally the roughest (August and September) and plan your trip for the months when the seas are generally the calmest (January to April). There are also various sea sickness medications and aids readily available from pharmacist and other suppliers. Please contact us if you have any further questions on this topic.

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      Shopping

      On board we have available for sale T-shirts, baseball caps, handmade Ecuadorian jewelry and other items. We also maintain a small stock of toiletries, basic medications, hair dryers (for loan), batteries etc. When we are in Port there will be an opportunity to browse some of the shops to purchase local crafts and souvenirs.

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      Smoking Policy

      Smoking is not allowed within the Galapagos National Park or within enclosed areas of the boat. Smoking is permitted on deck though we ask our guests to be considerate of other passengers who may be within the vicinity.

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      Snorkeling & Wetsuits

      Snorkelling equipment and wetsuit is complimentary all year round. However, some guests sometimes prefer to bring their own to ensure the perfect fit. Please advise your size in advance (XS, S,M,L, XL).

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      Time Zone

      The Galapagos Islands are GMT -6 hours and do not change their clocks for Daylight Savings (because they are on the equator). This means that in the summer months they are the same time as Mountain Daylight Time but in the winter months they are the same time as Central Standard Time.

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      Tipping / Gratuities

      In Galapagos, it is customary to leave a gratuity for the guide and crew separately. Gratuities are at the sole discretion of the passengers and should be based on the level of service received.

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      Transfers

      Transfers on the Galapagos Islands.
      All transfers from the airport on the islands to the boat are included in your cruise. Our guide will greet you at the airport and escort you to the boat where your captain and cruise manager will welcome you aboard. We will also have a crew member to personally take care of all your baggage.

      Transfers in Quito or Guayaquil.
      Transfers between the airport and your hotel in Quito or Guayaquil (and vice versa) can be arranged for you. We have personnel dedicated to transferring our guests between the hotel and the airport. Simply ask your reservation executive.

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      Water

      On board we use reverse osmosis to produce fresh water. The water from the taps is perfectly safe to drink but to be 100% safe we recommend that our guests only drink the bottled water which is complimentary.

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      Water Temperature

      December to May: 70ºF to 80ºF (21ºC to 26ºC)

      June to November: 65ºF to 75ºF (18ºC to 24ºC)

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      What is NOT included in the tour price?

      Unless specifically stated in promotions prices do not include:

      • Gratuities
      • Cancellation/medical insurance
      • Plastic bottled sodas
      • US$ 100 Galapagos National Park entrance fee*
      • US$ 10 Galapagos entrance card for control of population in the islands*
      • International Airport Departure tax *
      • Airfare from mainland Ecuador

       

      * Please note that the Galapagos National Park fee, population control card and the International Airport Departure tax are ONLY payable in cash. The international departure tax is US$ 27.15 if you are leaving Ecuador from Guayaquil. The tax is US$ 40.80 if you are leaving Ecuador from Quito. This tax does not apply for domestic flights within Ecuador - i.e. there is no tax payable when you are traveling between Quito / Guayaquil to the Galapagos Islands.

      These taxes are subject to change without previous notice.

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