Haugan Cruises Terms and Conditions
Please read carefully the following conditions, as these form the basis of your relationship with HAUGAN CRUISES CIA LTDA (‘HC’, ‘we’, ‘our’ or ‘us’) as a service provider. Except where otherwise stated, these terms and conditions only apply to holiday arrangements which you book with us and in which we agree to make, provide or perform (as applicable) as part of our contract with you or, where we act as an agent as set out below, arrange for you.
All references in these terms and conditions to ‘holiday’, ‘booking’, ‘contract’, ‘package’, ‘tour’ or ‘arrangements’ mean such holiday arrangements unless otherwise stated.
In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking or any of them as applicable (including anyone who is added or substituted at a later date).
The tour operator and its agents act only as agents for passengers in all matters pertaining to transportation, accommodations or other services not provided by HAUGAN CRUISES CIA LTDA. As agents, all tickets, exchange orders or vouchers issued by them are subject to any and all terms and conditions under which such means of transportation, accommodations or other services are offered or provided.
The booking agent, airlines involved and general agent will not be liable for any vehicle furnished by any such other party, firm or corporation in carrying out or failing to carry out arrangements previously agreed upon, not for the negligent misconduct of any such other party, firm or corporation in providing or failing to provide, are not to be held responsible or any act, omission or event during the time passengers are not on board their conveyance.
The passenger contract in use by the airlines concerned, when issued, shall constitute the sole contract between booking agent, airline, general agent and the purchaser of these and/or passengers.
HC must be advised in writing about all reservation requests, changes in reservation and/or payment. Reservations shall be confirmed when total payment is credited to HC’s accounts.
The client is also responsible for double-checking vouchers and pro forma invoices quoted by HC.
For groups and charters, monthly sales reports are required: number of passengers, type of cabins/rooms and sold spaces must be updated in writing. If a group increase is requested, spaces will be confirmed on a first-priority basis. If the sales report is not received during the first 10 days of the month, HC reserves the right to reduce the spaces in high occupancy departures.
To issue final confirmation of services and to comply with the Galapagos National Park and Government Council requirements, final rooming list and passengers’ data should be submitted, exactly as shown in the passport and travel documents, up to 45 days before the tour date.
Waiver of Liability forms duly signed are required along with passport copy in case of
a) Children under 12 years old. Along with a copy of a legal representative's passport.
b) Passengers with physical disability or health problems. For passengers and supplier safety, HC reserves the right to decline the provision of services in case physical condition information has been distorted or omitted.
c) Snorkel and other sports or adventure tours.
Trip members are responsible for selecting a trip that is within their abilities and to decide if their participation in the tour is safe as they will have to engage in activities that often involve speed, height, a high level of physical effort, and specialised training.
Diet or allergies requests should be notified to HC on the moment of the booking. HC shall do its very best to meet reasonable special dietary needs, some, however, cannot be guaranteed keeping in mind Galapagos provisions restrictions.
HC is not liable for complaints or refunds in case of services that have not been provided if the information detailed above is not sent or does not arrive on time, or due to limitations of the properties involved.
HC will provide a pro forma invoice where dates and services are specified. It is the responsibility of the purchaser to review if the information is correct and proceed with the payment as per the conditions below. HC is not liable for complaints or refunds if there is discrepancy once a deposit or full payment has been received. HC will provide a digital voucher of services good for travelling. This will be downloaded from HC website or sent by e-mail from the travel agent. It is the passenger’s responsibility to download and check it before the departure. This voucher will be requested to be shown before services start (no print copy is needed).
DEPOSIT, PAYMENT AND CANCELLATION POLICIES
HC shall proceed to book space when deposit/payment conditions are fulfilled. All payments should be made to the accounts of HC within the time-limits indicated, otherwise the space that has been booked could automatically be released. Ask for particular conditions. Payments can be made in U.S. dollars or Euros. Major credit cards and Paypal payments are accepted with an extra charge that will be according to the credit card or Paypal interest. From direct passengers only. Special conditions apply. Any extra expense for transferring funds must be covered by the user and included in the payment. All changes and cancellations must be notified in writing to be considered and accepted by HC; user must request a written confirmation from HC’s side informing the cancellation notice was received, and spaces have been released accordingly. HC will inform if penalties will be applied.
The cancellation fees shall be debited automatically from the deposits or payments. If a booking agent guarantees a reservation without payment, the invoice must be honoured in case services are cancelled. Remaining balances shall be credited to future bookings by credit note, or will be used as a part of payment for the spaces that remain held (if any). Last-minute requests are subject to availability.
Priority is given with full payment on a first-paid first-served basis.
No cancellations, refunds or compensations are issued by HC if a force majeure or act of God, that prevents the provision of the service. Each case will be analysed individually by HC and inform if there is the possibility of rescheduling new dates that will be put to the consideration of customers, always subject to availability.
20% of the total price upon booking
80% 60 days prior to cruise departure date.
60 days (or more) prior to departure, 20% of total invoice retained as non-refundable, and the remainder is placed in a travel credit wallet for future use of the client
Less than 60 days prior to departure, 100% of the total invoice will be retained as non-refundable.
All policies are applied strictly regardless of the circumstance.
No cancellations, refunds or compensations are issued by HC if an event of Force Majeure, or act of God, is occurring that prevents the provision of the service. Each case will be analysed individually by HC to decide and inform if there is a possibility to reschedule new dates. If so, this will be put to the consideration of the customer, always subject to availability.
Immediate non-refundable 40% deposit is mandatory. Special deals apply to new bookings only. Spaces are limited, and promo deals might be modified or withdrawn without previous notice. Different offers cannot be combined.
A $150USD fee per person will be charged for any modification after a down payment is made.
Modifications less than 60 days prior to departure will be considered as a cancellation.
REFUNDS AND COMPENSATION
As a basic principle, no cash refund will be made for any unused service such as cruise, accommodation, service or transportation.
If a refund is obtained this will be made as a credit note for future bookings, not as a cash refund.
HC responsibility will however not extend beyond this refund, and no payments will be made, or compensation given, in respect to claims for contingent liability or inconvenience experienced by users.
No refund can be made on lost, mislaid or destroyed tickets or vouchers or on lost property.
Any complaint the user might have while on holiday must be expressed in writing by the passenger and addressed to HC’s main office within 30 days of the termination of the tour, in order to duly process it. The complaint should also be expressed on the comment cards provided by HC. HC shall not accept responsibility for claims received after this period.
HC will not be held liable for any consequences or expenses incurred for any changes, cancellations, accidents, injury, death, etc. caused by any disability, whether it has been reported to HC or not.
No refund will be forthcoming for missed sightseeing, meals, early/late departures and visits that were not enjoyed by the user.
HC commercialised certified ships and yachts that comply with international standards and regulations and provide services with third party suppliers that meet all national safety regulations and legal requirements.
If a passenger is believed to be a hazard for himself/herself or others or causes disturbance to other passengers, HC representative, the ship’s captain or the tour guide may refuse the passenger or terminate any cruise or mainland program for that passenger at any time, at the complete risk and expense of the passenger.
For safety reasons, HC will not admit on cruises or mainland tours any passenger carrying firearms or sharp weapons that could cause any injury to himself/herself or other passengers, crew, flora or fauna.
Forbidden articles include guns, knives, compressed gas, corrosive substances, poison, explosives, firearms, ammunition, fireworks and flares, inflammable liquids and solids, radioactive matter and oxidising materials.
We reserve the right to refuse, revoke, accept or restrain the further participation of any person whose actions impede trip operation or jeopardise the rights, welfare, enjoyment of the trip of other group members, who might be a hazard to himself and others, harm nature or violate regulations.
We also reserve the right to refuse, revoke, accept or restrain the further participation of any person it deems incapable of withstanding the hardships or meeting the requirements of participating in the activities that have been planned or contracted.
We shall not be required to refund any portion of the rate paid by any passenger who must leave the cruise or mainland service prematurely for any of the reasons specified above. Therefore we will not be responsible for accommodations, meals, return transportation or other expenses incurred by the passenger for these reasons.
We shall not be held liable for the actions or activities of any passenger who consumes, purchases or obtains, by any means, alcoholic beverages or illegal drugs.
Illegal drugs are strictly forbidden on board or during HC’s mainland excursions. Illegal drug possession shall be reported immediately. If detected, the cruise or tour will be terminated immediately and all money paid forfeited.
Any physical disability or health problem that might require special attention or treatment should be reported in writing to HC. In these cases, HC reserves the right to decline the provision of services.
We will not be held liable for any consequences or expenses incurred for any changes, cancellations, accidents, injury, death, etc. caused by any disability, whether it has been reported to HC or not.
No refund will be forthcoming for missed sightseeing, meals, early/late departures and visits that were not enjoyed by the user; this will be considered even if the user decides not to go to any of the visits programmed on his/her itinerary.
If the user chooses not to take the activity as programmed, this will be considered as a missed activity, and no liability will be held to HC in any case, even if the user wants to reprogram the activity.
HC will do its best to help to reprogram the activity, but this shall not mean any responsibility from HC to provide it.
In case of any flight delay or changes, HC will not be held liable for flight connections or any other activities missed due to this situation.
HC will do its best to help to reprogram flights or activities, but this shall not mean any responsibility from HC to provide it.
We shall not be held liable for the provision of medical care during the trip.
Force Majeure is defined as an extraordinary event or circumstance beyond the control of the parties. Examples of such Force Majeure events are a pandemic, epidemic, strike, riot, war, crime, earthquake, tsunami, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract, or an event described by the legal term act of God.
The conditions for paying hotel services, airline tickets and other third parties may change depending on the individual conditions set forth by the provider. In the case of hotels in mainland Ecuador, Galapagos or Peru, non-refundable deposits, stricter payment policies, and higher cancellation costs might apply when dealing with reservations for certain lodges, boutique hotels, groups or series that require space well in advance, special events, accommodations during the high season or holidays, meals, and others.
Airline ticket prices may be subject to change until final payment of total invoice is due, and airline tickets are always NON refundable.
For air tickets issuance, full airfare payment is mandatory. Any changes will be subject to Airline policies. Issued air tickets are non-refundable and non-endorsable. Galapagos air tickets are issued 30 days prior to departure.
GUIDES AND GROUP LEADERS
HC complies with all national tourism regulations. All guides are highly knowledgeable of all areas that the passengers will be visiting as part of the scheduled itineraries. HC provides tourists with experienced guides who are fluent in English and Spanish.
Any other language must be requested when booking the space and shall be provided only if available. These might incur a charge. The customer recognises that any local or foreign group leader who is being provided by the customer shall comply with the local regulation related to this function.
Group leaders shall not be able to change the itineraries operated by HC without the prior written authorisation of HC. Group leaders are forbidden to offer alcoholic beverages or any other substances to guides, drivers, crew members, or any other staff member of the tour.
It is mandatory for all passengers using any HC services or third-party services arranged by HC to obtain necessary insurance at the moment of purchasing a service with us and has to be valid before arriving in Ecuador.
Insurance is not included on HC cruises and tours.
We highly recommend coverage for travellers and property, as well as for trip delay, trip cancellation, interruption, baggage, life insurance, medical, accident, sickness, etc.
HC equipment meets local insurance law requirements for their operation only.
LIABILITY OF HC DURING CRUISES
Passenger acknowledges that there are certain unavoidable risks to passenger and property associated with expedition travel, including among others, collisions of ships or other vehicles; illnesses caused by consumption of food and beverages; slip and fall due to motion of the sea, civil unrest or terrorism; forces of nature such as weather; breakdown of equipment; and overexertion.
Passenger understands and acknowledges that full medical facilities are not available aboard the ship or in the Vessel’s ports of call, to deal with specific medical injuries that may arise.
Passenger understands the pricing of this cruise ticket is based upon the assumption of these risks by the passenger. Therefore, passenger hereby releases HC and the vessel from any liability for personal injuries, illness or death, or loss of or damage to property, occurred during or as a result of the voyage, including onboard ship, on zodiacs, on land – except as a result of the sole negligence or HC.
HC is not liable for consequential and indirect damages or damages arising from delays whatsoever caused.
Every passenger is subject to the orders and means of security imparted by the captain of the ship or his representative, according to the laws of navigation.
Persons that suffer, or are suspected of suffering physical or mental illnesses that may endanger the health, security or comfort of their persons, and other passengers may be forbidden to board ship by the decision of the ship’s Captain.
All minors may be accepted on board at the sole risk and sole responsibility of their custodians/accompanying adult(s) only.
RESPONSIBILITIES AND LIMITATIONS OF LIABILITY
These Terms and Conditions also apply to third-parties buying services from agencies, wholesalers, and operators acting as intermediaries, via the internet or any other instrument approved by HC.
If you book with HC you agree to changes to the itinerary when deemed necessary or advisable by HC, including substitutions for comparable yachts, hotels, attractions or transportation units that match the same conditions and category.
HC will do the best to provide the same dates only if available.
The customer accepts the general “Terms and Conditions” published and updated by HC at www.haugancruises.com and declares that he/she has read, understood, and accepted them in their entirety without entitlement to claims, and that he/she is fully responsible for transmitting them to end-users so that they will be apprised of them.
HC refuses any and every liability from any, and all, claims that might be filed for loss or damage to baggage or property of the passenger; personal injuries, death; or delay as a result of the acts, omissions or negligence of any independent contractor or supplier, such as, but not confined to airlines, cruise ships, hotels, restaurants, transportation providers, and other services or facilities.
The passenger is responsible and pledges to compensate HC, for all penalties, fines, losses of money and/or expenses incurred or imposed by virtue of any act, omission or violation of law by the passenger, and for any damage to the ship caused by any wilful or negligent act or omission on the part of the passenger.
HC reserves the right to take photographs, shoot films and use comment cards from any trip and its participants, and may use any such material for promotional and/or commercial purposes. The videos or photos that might be used by the passenger for commercial purposes require prior specific authorisation from National Park authorities. In force majeure situations such as natural disasters, political matters, passengers or crew disses or death and mechanical failure, HC reserves the right to withdraw a tour either entirely or any part of it, to make alterations as deemed necessary.
No refund will be given for these modifications and to pass on to tour members any outlays caused by delays or events beyond its control. The purchase of an HC service by any client implies the complete acceptance of the all HC Terms and Conditions as detailed above.
This present agreement shall be governed by Ecuadorian Law and therefore interpreted within the framework of this law.
In the event of a dispute between the parties as a result of the present agreement, if it has not been resolved amicably between the two parties, both HC and the customer shall be subject to the jurisdiction of the Arbitration Court of the Chamber of Commerce of Quito (CCQ), under the regulations of the Ecuadorian Arbitration Law.
The rules for the arbitration process shall be as follows: the parties waive ordinary administration of justice and are bound to accept the rulings issued by the Arbitration Court.
The Arbitration Court shall be composed of three (3) members. The arbitration process shall be in Spanish and shall be conducted in the Arbitration Center of the CCQ and shall be confidential.
All parties must cover corresponding fees and charges.